Resolve Hearing Last updated: September 2026
This policy explains what happens to your information when you visit our website or contact us through it. It is written to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
If you are a client of our clinic, or are thinking of becoming one, our separate Client Privacy Policy explains how we handle your personal and health information when we provide hearing care.
Our website uses cookies and similar technologies to keep the site working properly and to help us understand how people use it. These include:
You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. If you block cookies, some parts of our website may not work as expected.
We do not use tracking tools to collect your name, health information, or other personal details. Website analytics data is used in aggregate to improve our site and is not linked to any clinical record.
For more information about how Google handles data, visit Google’s Privacy Policy.
If you contact us through our website contact form, we collect the details you provide — your name, phone number, email address, and your message — so we can respond to you. The same applies if you contact us by email or phone.
You can make a general enquiry without identifying yourself. We will need your details if you would like to book an appointment or receive clinical services.
Enquiry details are used only to respond to you and, if you go on to become a client, to set up your client record. We do not add you to any marketing list because you have contacted us.
Our website may link to other sites, such as hearing device manufacturers or government programs. We are not responsible for the privacy practices of those sites and recommend reading their privacy policies.
Once you become a client, the way we collect, use, store, and share your personal and health information is covered by our Client Privacy Policy, available on this website and on request at the clinic.
You can ask us what information we hold about you and ask us to correct it. Contact us using the details below. We will respond within 30 days.
If you have a concern about how we have handled your information, contact us first and we will look into it and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
We may update this policy from time to time to reflect changes in legislation, our website, or how we operate. The date at the top shows when it was last updated.
Resolve Hearing Pty Ltd
Sean French, Director
Phone: (03) 5633 2986
Email: sean@resolvehearing.com.au
Postal address: 5 Contingent St, Trafalgar VIC 3824
Trafalgar Primary Care
5 Contingent St,
Trafalgar, VIC 3824
